James Herbert is a Certified FocalPoint Business and Executive Coach with a passion for helping small to medium business owners in the trades industry. His ideal clients are those who have good businesses but want to make them better while maintaining a good quality of life.
With his guidance as a Business Coach, James helps clients identify areas of improvement and map out actionable steps to achieving their business goals. James believes in small incremental improvements compounded over time, lead to sustained growth and an improved all-around quality of life. Many business owners find that working with him can be liberating, things are simplified, and life is better.
James has 28 years of experience working with American Airlines. During this time, he became the quality control lead and training facilitator, traveling around the airline's system to engage teams and improve processes. His unparalleled expertise has made a significant impact on the airline's operational efficiency and customer satisfaction.
James is a graduate of Spartan College of Aeronautics and Technology. Outside of work, James is an adventure-seeker, having hiked the trail to Mount Everest and traveling at a moment's notice.
